Legal information
- Identity of the company
- Validity of contract
- Your 2-week right to cancel
- Storage of the contract text
- Information relating to the battery regulations
- Information relating to the packaging regulations
- Information on rights to use and copyright
- Brand names
- Disclaimer
1. Identity of the company
When you order from our online shop a contract is created with:
Robert Heydecke - klockmann24.de SHOP
Fritzenwiese 2, 29221 Celle, Germany
Fon +49 (0) 51 41 - 88 90 99 5
Fax +49 (0) 51 41 - 88 90 99 3
info@klockmann24.de
Please direct any questions or complaints concerning your order to our service department:
by e-mail: service@klockmann24.de
by telephone: +49 (0) 51 41 - 88 90 99 5
by fax: +49 (0) 51 41 - 88 90 99 3
2. Validity of contract
The contract does not come into force until dispatch to you by us of the goods ordered.
When you order, you make a binding commitment to us regarding the conclusion of a contract. You make the order when you enter all the data during the ordering process and then send the order form to us in step 4 under “Check your order!” by clicking on the “Submit order” button.
By dispatching the goods to you, we are accepting the offer of conclusion of a contract (your order).
3. Cancellation policy
Your right to cancel your order
You have the right to cancel your agreement to purchase in writing (e.g. by post, fax or e-mail) within two weeks without stating your reasons or – if the goods have already been received before expiry of this period – by returning the goods. The period begins on receipt of this written notification of policy however not before receipt of the goods by the recipient (in the case of a repeat delivery of similar goods, not before receipt of the first part-delivery) and not before compliance with our duty to provide information in accordance with § 312c Para. 2 of the German Civil Code in conjunction with § 1 Para. 1, 2 and 4 of the German Civil Code – Information Order and our duties under § 312e Para. 1 sentence 1 of the German Civil Code in conjunction with § 3 of the German Civil Code Information Order. Observation of the cancellation period involves simply sending timely written cancellation of the order or the item to: Robert Heydecke - klockmann24.de SHOP, Fritzenwiese 2, 29221 Celle, Germany, Fax + 49 (0) 51 41 - 88 90 99 3, e-mail: info@klockmann24.de.
After cancellation
Should you effectively cancel your order, the services and payments received on both sides must be returned and, if appropriate, any benefits obtained (e.g. interest) paid. If you cannot return to us all or part of the goods ordered or if you can return them to us only in a damaged condition, you must pay us appropriate compensation immediately. If the goods have been delivered, this does not apply if the damage to the goods is exclusively attributable to testing such as may be carried out in a retail store. Compensation does not need to be paid in the event of impairment of the product in the course of its proper use if you do not use the item as your own property and refrain from doing anything that would reduce its value.
Goods that can be transported as packages are to be returned at our cost and risk. You bear the cost of the return if the delivered goods correspond to the goods ordered and if the price of the product to be returned does not exceed 40 euros or if you have not yet made counterpayment or a contractually-agreed part payment for a higher-priced product by the time it is cancelled. Otherwise, return is free of charge to you. Products that cannot be sent as packages will be collected from you. Obligations to make payments must be settled within 30 days. The period begins for you with the sending of your declaration of cancellation or the item and for us with its receipt.
End of right to cancel
If you are a company within the meaning of § 14 of the German Civil Code (BGB) and, on conclusion of the contract, are exercising your commercial or independent trading activity, there is no right of cancellation.
4. Storage of contract text
We store your order and the order data given by you. Should you require a printout of your order, you can print out the order confirmation. After the order has been processed, when you complete step 4 and press the “Submit order” confirmation button, you will see on your screen the words “Thank you very much! We have received your order!” Here you have the option of printing out the order with all the data you have entered. If you have given us your e-mail address, you will also receive the order confirmation by e-mail, showing all the data you have entered.
5. Information relating to battery regulations
With regard to the sale of batteries of all kinds, we are obliged as traders under the battery regulations to inform our clients of the following:
You are legally obliged to return batteries of all kinds. As the consumer, you can return batteries from our range to our sales centre free of charge. You can return batteries to a community collection point or return them to the place where you bought them. Batteries containing toxic substances are marked with a rubbish bin with a cross over it and the chemical symbol of the appropriate toxic substance (e.g. "Cd" for cadmium, "Pb" for lead, "Hg" for mercury etc.).
6. Information relating to packaging regulations
If our packaging (sales packaging, outer packaging and transport packaging) is marked to indicate that we are members of a system that provides a universal guarantee that used packaging is regularly collected in your area at your premises or near to you in sufficient quantities (e.g. "Grüner Punkt" – green dot), please dispose of the packaging accordingly.
If the packaging is not marked in this way, we are obliged under § 6 Para. 1 of the packaging order to take back used and emptied packaging at the site of actual delivery or near to it, carry out recycling in accordance with the legal regulations and to furnish evidence of compliance with the requirements regarding its taking back and recycling.
You can also deliver packaging to a disposal company or communal collection point that takes packaging free of charge if you are located near one. If this is not the case, you can send the packaging free of charge to us by post. We will refund the postage.
7. Information on use and copyright
The exclusively private, non-commercial use and passing on of information on this website in printed form or by electronic means is permitted. The files or their contents must not, however, be altered and the source of the information must be clearly identified. No guarantee or liability concerning the correctness or completeness of the information supplied is made.
The entire website and its contents, the design and programming are copyright-protected by the copyright protection law (UrhG). User rights are owned by Robert Heydecke. Any form of use and exploitation of images, graphics or texts from this website is not permitted without the written approval of Robert Heydecke - klockmann24.de SHOP or the owners of the user rights and copyrights.
Contents from other sources are the copyright of the appropriate supplier.
8. Brand names
All rights to brand names and brand concepts, in the names and concepts referred to in these pages, are held by the appropriate owner of the brand. Should we have forgotten to indicate this, please accept our apologies. We would be grateful for a short notification of this by telephone (+49 51 41 - 88 90 99 5) or e-mail.
9. Disclaimer
All links from the site www.klockmann24.de and its pages are to be regarded as a recommendation, unless a link is expressly identified otherwise. With the links we offer more detailed information on specific themes or cost-free services for your convenience.
As owner of the content, the klockmann24.de SHOP/R. Heydecke is responsible according to § 8 of the telemedia law for its own content which it provides for use in accordance with the general laws. Cross-references ("links") to contents provided by other suppliers are to be distinguished from such own content. Through the links, the klockmann24.de SHOP makes available "outside content" marked accordingly. "Links" are always "live" (dynamic) links. Although Robert Heydecke - klockmann24.de SHOP on first connection checked whether the outside content might give rise to a possible civil or criminal liability, R. Heydecke does not constantly check the contents to which the klockmann24.de SHOP refers in its marketing for changes that might constitute new grounds for liability. If R. Heydecke finds, or if others indicate to R. Heydecke, that a specific offer to which the klockmann24.de SHOP has provided a link constitutes grounds for civil or criminal liability, Robert Heydecke will remove the link to this offer.
Should you feel that a link on these pages might constitute grounds for the subject of civil or criminal liability, please inform us immediately by e-mail or telephone (+49 51 41 - 88 90 99 5), so that we can remove the link. Thank you.
